Welcome to King TV

Refund Policy

At King TV, we strive to provide a reliable and enjoyable streaming experience for all of our customers. We understand that there may be situations where you need to request a refund, so we’ve outlined our refund policy below to ensure transparency and fairness for everyone.

By purchasing and using our services, you agree to the terms described in this Refund Policy, which should also be read alongside our Terms of Use and Privacy Policy.

1. General Refund Policy

Due to the nature of digital services, all purchases are generally considered final once access to the service has been provided.

Subscription fees are typically non-refundable after the service has been activated or used. However, refund requests may be reviewed on a case-by-case basis under the circumstances described below.

2. When a Refund May Be Granted

Service-Related Issues

If King TV experiences a significant service outage or technical issue that prevents access to the service for more than 24 consecutive hours, and the issue is determined to be on our side, you may be eligible for a partial or full refund.

Duplicate Payments

If you are charged more than once for the same subscription due to a billing error, we will promptly refund the duplicate payment once the issue has been verified.

Trial Period Cancellations

If a free trial is offered and you cancel before the trial period ends, you will not be charged for the subscription.

3. Situations Not Eligible for Refunds

Refunds will generally not be issued in the following circumstances:

You decide you no longer want the service after purchasing a subscription.
You forget to cancel your subscription before an automatic renewal occurs.
Service interruptions are caused by factors outside of our control, including internet connection issues, device compatibility problems, VPN usage, or incorrect user settings.
Your account has been suspended or terminated due to a violation of our Terms of Use.
You are dissatisfied with channel availability, content preferences, or programming changes that may occur over time.

4. Requesting a Refund

If you believe you qualify for a refund, please contact our support team within 7 days of the issue occurring.

When submitting your request, please include:

Your account information or order details
A clear description of the issue
Any relevant screenshots, error messages, or supporting evidence

Our team will review your request and respond as quickly as possible, typically within 5 business days.

5. Refund Processing

If your refund request is approved:

Refunds will be issued to the original payment method used for the purchase.
Processing times may vary depending on your payment provider, but refunds are typically completed within 3–7 business days.

6. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes in our services, business practices, or legal requirements. Any updates will be posted on this page and become effective immediately upon publication.

We encourage customers to review this policy periodically to stay informed about their rights and responsibilities.

7. Contact Us

If you have any questions or concerns regarding this Refund Policy, please contact us at:
Email: support@king-tvs.com

Website: https://king-tvs.com/